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Reference/Recommended Readings

  • Getting to Yes by Roger Fisher and William Ury
  • Getting Past No by William Ury
  • The Mediation Process by Christopher W. Moore
  • Managing Differences by Daniel Dana, PhD
  • The Essential Guide to Workplace Mediation & Conflict Resolution by Nora Doherty & Marcelas Guyler
  • Conflict Resolution by Daniel Dana
  • The Five Love Languages by Dr Gary Chapman