参考书籍

• Getting to Yes by Roger Fisher and William Ury
• Getting Past No by William Ury
• The Mediation Process by Christopher W. Moore
• Managing Differences by Daniel Dana, PhD
• The Essential Guide to Workplace Mediation & Conflict Resolution by Nora Doherty & Marcelas Guyler
• Conflict Resolution by Daniel Dana
• The Five Love Languages by Dr Gary Chapman